BREXIT - Uncertainty Prevails

There's without doubt that three years ago once the United kingdom Government unanimously made the decision to give the electorate a referendum on whether or not to stay or leave the Eu, neither the politicians, nor the populace from the United kingdom were anticipating the choice to be so divisive, traumatic, disruptive, contentious and merely plain untidy.

All of the scaremongering by very learned economists, such as the Governor from the Bank of England, in regards to a deep and disastrous recession when the leave campaign were effective, have been shown to be completely unfounded. The United kingdom economy is constantly on the show strong growth, unquestionably based on the loss of the need for Sterling, but nonetheless easily outperforming other major EU economies who teeter around the edge of, or happen to be entering, an economic depression.

Because the United kingdom staggers right into a second extension of Article 50, the political horror of the items many commentators are describing ‘a national embarrassment’ envelopes not only the United kingdom, but Europe and beyond. However the question that should be requested is - performs this produce an chance unlike any other ever?

Many astute businesspeople view any change being an chance. Is that this an chance to take advantage of a brand new market or even the lethargy, disinterest or vulnerabilities of competitors? Is that this time to reorganize for future years, spend less, strategically invest, or completely reinvent the companies as something different and new? If the United kingdom stays or leaves the EU, BREXIT is unquestionably a wonderful chance to obtain your house so as and optimize all individuals things you have been meaning for attending.

Presuming the the United kingdom departure along with a leave date are eventually agreed, which is in no way certain, there are lots of stuff that British organizations and companies buying and selling using the United kingdom could and really should do. Using the emergence of ‘Digital Workers’ and also the prevalent adoption and acceptance of Automatic Process Automation, there are lots of things companies do to streamline and optimize their organizations, freeing their human workers from boring, menial, and repetitive activities to pay attention to the job at hands - get yourself ready for the upheaval of BREXIT.

It's broadly acknowledged that there's a worldwide skills gap. A lot of companies are generally resource and budget restricted, meaning resolving the issue is doubly difficult. It has brought towards the deployment of 100s of a large number of Digital Workers across thousands of organizations worldwide, delivering countless hrs of economic advantages to their particular entities. Most business activities in Finance, HR, Logistics, Customer Support, Internal and Exterior Support, are fabulous targets for automation at a price that near shore and offshore providers are only able to imagine attaining.

RPA technologies are incredibly quick to deploy, frequently with ROI’s delivered inside the same business quarter by having an incremental exponential development in throughput. Furthermore, these digital workers offer precision and repeatability that no human workforce could ever achieve. The deployment of Digital Workers is quick, ultra-inexpensive, at minimal risk, freeing humans for attending greater value mission critical activities, like get yourself ready for BREXIT and also the changes needed.

There are various entrenched positions being taken by Remainers and Leavers alike, with no one knows exactly what the effect on the United kingdom or even the EU is going to be. But change is generally positive, almost always because when a decision is created, everybody throws how much they weigh into which makes it successful rather than bothers to examine another options again. Regrettably, this cannot happen although this era of uncertainty continues.

But never be under any illusion, if the United kingdom Leaves or Remains, there's an enormous business benefit readily available for every company. Most organizations are trebling or quadrupling their business capacity and throughput (some organizations are reporting increases of 10X or 12X their original productivity) although dramatically reducing their costs.

Wouldso would your business perform should you have had five occasions employees and every one of them delivered 500% greater than they are doing presently? Would you then divert sources from critical “business as usual” activities to strategically plan how you can increase the BREXIT chance? We feel the reply is yes, so what’s stopping your business from carrying this out today. The reply is ‘Absolutely Nothing!’

Blue Prism Developed The RPA Platform Digital Exchange To Free The Makers To Innovate

Blue Prism Chief executive officer Alastair Bathgate co-founded the organization greater than 17 . 5 years back. He would be a pioneer within the automatic process automation (RPA) field prior to the term was created. There are a variety of facets of his company which go against expectations. This tech leader isn't located in Plastic Valley nor in america more generally. It's a British company, it isn't located in London. It's based in a tiny town within the northwest of England known as Warrington. There Blue Prism can access great technology talent in the Manchester College, which Bathgate notes may be the college in which the computer was created.

Bathgate notes the value proposition for RPA has altered from financial savings, largely through cutting staff to revenue enhancement. His team continues to be working hard at creating a new Digital Exchange, an RPA platform, that they believes will accomplish his ultimate pursuit to free makers to innovate, while positioning his company like a hub for RPA. He highlights the suggestions above within this interview.

(To hear an unabridged podcast form of this interview, please follow this link. This is actually the 33rd interview within the Tech Influencers series. To hear past interviews with the kind of former Mexican President Vicente Fox, Sal Khan, Sebastian Thrun, Steve Situation, Craig Newmark, Stewart Butterfield, and Megabites Whitman, check out here. To see future articles within this series, please follow me on on Twitter @PeterAHigh.)

Peter High: I chose to start with the genesis of Blue Prism in 2001. You're the co-founding father of the business with David Moss. Would you discuss the inspiration behind the concept?

Alastair Bathgate: Dave and that i labored for an additional software vendor that did collections, recoveries, and functionality. Our first customer would be a bank within the United kingdom, Barclays. We'd previous hands-on knowledge about centralizing collections and recoveries for checking accounts and private loans into one answering services company in Manchester, which uncovered numerous issues. It produced lots of efficiency improvement. The conversation that sparked Blue Prism was in the mind of change there who managed to get obvious there would be a wide unmet automation need.

Connected RPA Delivers A Digital Workforce

In many work roles, there are several tasks that need hardly any creativeness and rather is visible as boring, repetitive and mundane. Imagine software that may part of and automate individuals tasks, so human workers could possibly get busy innovating, creating and collaborating on more significant areas of their job.  This is actually the commitment of Automatic Process Automation (RPA).

Business leaders today understand the advantages of RPA and agree fraxel treatments is poised to create a positive effect on their workforce and processes - both now and later on. In the recent Blue Prism World event in Orlando, the opportunity of RPA was center stage as Blue Prism and it is partners showcased the advantages of connected-RPA running a business today.

“They’ve didn't have the various tools to get it done before, they’ve didn't have the technical abilities,” stated Pat Geary, Chief Evangelist with Blue Prism. “Suddenly it’s within their hands and may release this creativeness, this wave for entrepreneurialism.”

An innovator and innovator in RPA, Blue Prism is delivering an electronic workforce - which provides government and business leaders intelligent skills to automate mission-critical business processes - all while meeting the needs of the very most demanding IT environments.

Things I am most looking forward to is when we're by using this technology to alter our customer experience,’ stated Louise Ruehl, RPA Solution Architect at ATB Financial. “We are putting new tools at the disposal of team people to invest time making customers’ lives more potent. We're accelerating the expertise of dealing with ATB. We’ve taken some processes and improved them by 99 %. Stuff that might have taken four days we're taking them lower to four minutes.”

As partners like Ruehl attest, digital personnel are sophisticated software robots that can handle processing information, executing transactions and mimicking the methods humans conduct work. However they can perform it faster, with less errors, and they're always on -- 24/7. They are able to collaborate, operate in teams and mix forces to accomplish workloads. And just like a human worker, digital workers can inform, augment, support and assist individuals the automated fulfillment and services information-based tasks.

“It’s really allowing computers to complete what computers do best,” stated Take advantage of Schaafsma Director, Software Development at Adlib, a Blue Prism partner. “Really mundane tasks, done again and again, that human workers would typically find really boring. It'll release a persons workforce to complete creative stuff that humans are great at doing.”

A smart, connected, simple to control digital workforce won' doubt be a significant component to change the enterprise - and can solve multiple business challenges. Digital workforce will provide greater productivity, efficiencies, possibilities and cost.

“Connected-RPA is about closing that digital entrepreneur gap - empowering large enterprises to locate their very own internal entrepreneurs, join them together, and employ technology that's business-brought to provide ongoing innovation,” stated Dave Moss, CTO and co-founding father of Blue Prism. “Organizations finding new capacity and speed to value and, using what we call the Connected Entrepreneur Enterprise, utilizing their size like a strength to battle disruption and innovation from competitors.”

The good thing about this automation capacity gives enterprises a game title altering method of remaining competitive and speeding up time for you to marketplace for new products and services by easily being able to access and exploiting leading-edge cloud, AI and cognitive abilities. Imagine a smart digital workforce able to self-learning and continuous improvement, empowering users to automate vast amounts of transactions while coming back vast sums of hrs of labor into the business-creating more employees to produce, build and share their innovations. This is where we're going.

Along with humans, digital workforce will drive innovation and imagination - which help enterprises thrive within the digital age.

Blue Prism Continues Global Expansion Opening New Office in Sweden

Blue Prism (AIM: PRSM), the company from the world’s most effective digital workforce, today announced the outlet of the new office in Stockholm, Norway, to assist support growing regional interest in its connected-RPA platform. This latest office will support Blue Prism’s growing listing of customers within the Nordics region, including companies for example Ericsson, Nordea Bank and Volvo, who're searching to leverage intelligent automation to remain competitive and innovative.

Blue Prism has witnessed customer adoption in the area soar, especially across key vertical industries including automotive, banking and financial services in addition to telecommunications. Out of this office, Blue Prism can support these existing customers easier while working more carefully with partners to provide further effective Automatic Process Automation (RPA) implementations.

“We’ve been dealing with Blue Prism since 2015 and also have deployed countless digital workers to safely automate a large number of mission critical procedures,” stated Agnieszka Belowska-Goslawska, Mind of Robotics Center of Excellence at Nordea Bank. “By opening a workplace in Stockholm, we can collaborate much more carefully with Blue Prism as our partners to higher service our customers and develop new innovative choices through intelligent automation.”

Blue Prism’s connected-RPA offering gives enterprises a game title altering method of remaining competitive and speeding up time for you to marketplace for new products and services by easily being able to access and exploiting leading-edge cloud, AI and cognitive abilities. This is done with an intelligent digital workforce able to self-learning and continuous improvement, empowering users to automate vast amounts of transactions while coming back vast sums of hrs of labor into the business-creating more employees to produce, build and share their innovations.

“We curently have a powerful footprint within the Nordics and also have seen greater than 100 % development in these countries, with lots of customers embracing automation they are driving significant digital transformations,” stated Robert Ekstrom, EVP of Northern Europe for Blue Prism. “Our customers comprehend the full potential of digital workforces to enhance business efficiency while supplying a greater quality of customer-centric services. By committing and adding more local sources for this growing market, we’re making certain that both our partners and clients are effective. The time is right we accelerate our share of the market within the Nordics.”

Blue Prism acquires UK’s Thoughtonomy for up to $100M to expand its RPA platform with more AI

Automatic process automation - which lets organizations shift repetitive back-office tasks to machines to accomplish - is a hot section of growth in the realm of enterprise IT, and today among the companies that’s making waves in the region has acquired a smaller sized startup to carry on extending its abilities.

Blue Prism, which helped gold coin the word RPA if this began in 2001, has announced that it's buying Thoughtonomy, that has built a cloud-based AI engine that gives RPA-based solutions on the SaaS framework. Blue Prism is openly traded around the London Stock Market - where its market cap is about £1.3 billion ($1.6 billion), as well as in an announcement towards the market alongside its half-year earnings, it stated it might be having to pay as much as £80 million ($100 million) for that firm.

The offer is originating in a mix of cash and stock: £12.5 million payable on completing the offer, £23 million in shares payable on completing the offer, as much as £20 million payable annually following the deal closes, as much as £4.5 million in cash after 18 several weeks, along with a final £20 million around the second anniversary from the deal closing, in shares. Thoughtonomy  had not elevated outdoors funding, although which was not for insufficient interest.

“We’ve had approaches every day because the intelligent automation market is growing,” stated Terry Walby, Chief executive officer and founding father of Thoughtonomy, within an interview, “but obtaining the best outcome for the organization and our customers isn't just about taking money and headlines [touting] our valuation.”

The purchase happens six several weeks after Blue Prism announced it might be raising around $130 million (£100 million) to carry on growing at any given time when RPA gets lots of attention on the market. Linda Dotts, their SVP of worldwide partner strategy and programs, today confirmed it did raise that cash, which area of the proceeds of this are used to help make the Thoughtonomy acquisition. She also confirmed that it might be searching at other possibilities, an indication that we're likely likely to see a minimum of a bit more consolidation within this space.

On the day that it had announced that fundraise, Blue Prism also unveiled a brand new AI initiative, dealing with partners to complete with that. And even it is exactly what it's getting with Thoughtonomy. The businesses were already cooperating before - Thoughtonomy’s other key partners are the likes of Microsoft’s Azure and Google Cloud, accustomed to deliver its services - and based on Walby, the concept is the fact that his startup are assisting Blue Prism get its services one stage further of where RPA goes.

“We provide architectural support and add intelligence,” he stated within an interview. “Our platform addresses activities that need understanding or interpretation, so it expands the utilization cases for RPA beyond structured processes.”

That’s notable, because of the position of Blue Prism inside the RPA landscape. The organization is among the more legacy providers - among the effects to be an earlier mover - even though that provides a obvious benefit of showing it's remaining power, in the realm of software that is one tougher sell when more youthful information mill building tech on your own on newer frameworks. (UiPath, that has made major inroads into RPA both when it comes to its customer and partner growth, plus relation to its funding, is a example.)

As well as in an industry that's still seeing growth (read: companies frequently operate baffled to purchase that growth), its good and the bad exist for everybody to determine and scrutinise. In the half-year earnings it published today, its negative EBITDA margin widened once again - sales, marketing along with other business development efforts come at a price, for just one - although group revenues also nearly bending to £41.six million from £22.9 million within the same period last year. Total customer figures are up 91% within the same period last year, with sales returns typically taking about 12 several weeks in the future through around the balance sheet, the more-term picture may be worth watching.

Blue Prism Agrees to Acquire Thoughtonomy to Extend Intelligent Automation Capabilities in the Cloud

Leading the marketplace in delivering intelligent automation abilities in the cloud, Blue Prism (AIM: PRSM), today announced its agreement to get Thoughtonomy. The purchase, likely to near by finish of This summer, might find Blue Prism’s connected-RPA platform distributed and supported like a turnkey SaaS offering, helping accelerate the deployment of digital workers across market verticals and into mid-tier enterprises worldwide.

Thoughtonomy’s secure, award-winning SaaS solution, leverages Microsoft Azure, to allow an when needed virtual workforce and powerful intelligent automation platform. This acquisition joins the strength of Blue Prism’s connected-RPA platform with Thoughtonomy’s SaaS abilities, allowing people to accelerate automation projects easier they are driving improved productivity and customer encounters, without requiring to setup a passionate infrastructure to aid their program.

It provides enterprises a method to access and leverage fully integrated AI technologies for example computer vision, Natural Language Processing (NLP) and machine understanding how to address an entire selection of use cases from back-office to front office. Capabilities, including ready-to make use of funnel interfaces for example chatbots and web-forms along with Thoughtonomy’s integrated AI-enabled digital workforce manager, IADA®, help companies scale their automation strategy as fast as possible.

"The purchase of Thoughtonomy will support a wider technique to strengthen our portfolio with cloud choices that deliver value and enhance customer experience,” states Alastair Bathgate, Co-founder and Chief executive officer, Blue Prism. “Thoughtonomy brings valuable understanding and experience of the event and implementation of cloud-based intelligent digital workers, having a effective history delivering its methods to mid-tier enterprises in many industry verticals complementary towards the regions of the marketplace Blue Prism has offered.”

Thoughtonomy’s ip and embedded Marketplace may also extend Blue Prism’s Digital Exchange DX abilities, a smart automation marketplace containing customers, technology and funnel partners, while improving the company’s overall push to provide RPA services with leading cloud services providers for example AWS, Microsoft Azure, Google and IBM.

“We’ve been dealing with Blue Prism since our foundation in 2013, and we’ve built out our unique SaaS and intelligent automation abilities to leverage their finest at school RPA software,” states Terry Walby, Chief executive officer and founding father of Thoughtonomy. “Together as leaders we intend to broaden and simplify accessibility innovative digital workforce abilities in the world.”

This mixture of abilities will give you enterprises with increased versatility for his or her automation projects providing them the opportunity to choose from SaaS or dedicated infrastructure. Together both companies continuously build the most powerful partner network in the market targeted at driving up customer adoption in key market verticals including financial services, telecom, insurance, retail, healthcare and pharmaceuticals, expertise, energy, utilities, public sector and outsourcing providers. This includes commitments to aid partner enablement, sales, pre-sales and implementation on the global scale.

“Demand for RPA grows with companies of any size attempting to automate their processes. With Thoughtonomy’s acquisition, Blue Prism will gain a recognised capacity and presence in RPA-as-a-Service, to achieve new segments from the market”, states Sarah Burnett, Executive V . P . and Distinguished Analyst at Everest Group. “While Blue Prism RPA is fundamentally of Thoughtonomy’s offering, the purchase brings other abilities including various kinds of embedded intelligence and Wireframer, a coding quality tool. Thoughtonomy also brings out new customers to Blue Prism, boosting its presence in certain verticals e.g. healthcare.”

Thoughtonomy has delivered every year development of over greater than 250 percent in the last 3 years and it has customers spread across four continents. In 2018, the organization was rated 4th within the Sunday Occasions Tech Track 100 and eleventh within the Deloitte 2018 United kingdom Technology Fast 50, cementing its position among the fastest growing United kingdom-headquartered technology companies and among the brightest stars in global AI.

Blue Prism Wins 2019 Artificial Intelligence Breakthrough Award

Blue Prism (AIM: PRSM), the company from the world’s most effective digital workforce, today announced that for that second consecutive year it's been named the champion from the “Best Automatic Process Automation Company” from AI Breakthrough, a number one market intelligence organization that recognizes the very best companies, technologies and merchandise within the global Artificial Intelligence (AI) market.

Not sitting on its laurels, Blue Prism has ongoing to push the limitations of intelligent automation in the last year. The organization lately announced the development of their R&D abilities, adding dedicated AI labs and outlining a guide for embedded AI abilities. Powering Blue Prism's connected-RPA vision, Prism Labs includes PhD level research scientists and engineers across multiple AI fields, a global-class brain trust on the way forward for work, who'll inform and spearhead developments around the company's embedded AI abilities.

Each one of these efforts culminate to provide users an electronic workforce that may safely automate mission critical processes while being able to self-learning and continuous improvement. Through this kind of automation, companies can empower their people-freeing them as much as create, build and share their innovations.

“At Blue Prism we feel within the transformative power automation. As pioneers and leaders within the Automatic Process Automation (RPA) market, Blue Prism's mission would be to transform how people solve their problems within an entrepreneurial way - allowing anybody to automate complex tasks and procedures by creating intelligent, adaptable digital workers that may study from their human colleagues,” states Linda Dotts, Senior VP of worldwide Partner Strategy and Programs at Blue Prism. “By getting within the best talent in areas varying from computer vision to natural language processing and reinforcement learning, we've they and partners in position they are driving the forex market. We're very proud to get this 2019 AI Breakthrough Award win for that second consecutive year.”

The mission from the AI Breakthrough Awards would be to recognition excellence and recognize the innovation, effort and success in a variety of AI and machine learning related groups, including AI platforms, Deep Learning, smart robotics, Business Intelligence (BI), Natural Language Processing (NLP), industry specific AI applications and much more. 2010 program attracted greater than 2,500 nominations from over 15 different countries around the world.

“By supplying guidance and dealing carefully with delivery partners, Blue Prism is empowering people to navigate the very best-lower pressures from business decision makers, in addition to help close up any understanding or skills gaps that could arise during deployment,” states James Manley, md, AI Breakthrough. “Blue Prism's connected-RPA vision can release the creativeness and innovation of the organization's digital savvy employees, ‘the makers’, by providing them the ability to invent, innovate and develop new disruptive services through the company's advanced digital workforce. We're happy to recognize Blue Prism again this season in recognition of the innovative spirit, in addition to industry leadership and success. Congratulations towards the Blue Prism team around the back-to-back AI Breakthrough Awards.”

About AI Breakthrough

A part of Tech Breakthrough, a number one market intelligence and recognition platform for global technology innovation and leadership, the AI Breakthrough Awards program is dedicated to honoring excellence in Artificial Intelligence technologies, services, companies and merchandise. The AI Breakthrough Awards provide public recognition for the achievements AI companies and merchandise in groups including AI Platforms, Robotics, Business Intelligence, AI Hardware, NLP, Vision, Biometrics and much more.

Artificial Intelligence and Robotic Process Automation: a Match Made in Heaven

While Automatic Process Automation (RPA) has exceeded market predictions, Artificial Intelligence (AI) is constantly on the drive greater value and, based on 2019 predictions from Forrester, automation technologies including RPA and AI have become a proper purchase of the enterprise world.

Within the four primary places that AI and RPA are rapidly progressing (Figure 1), the opportunity to capture greater insight from unstructured information is at center stage for making robots more intelligent.

Exactly why is unstructured data essential for intelligent process automation?

With 60% of worldwide data and analytics decision makers stating that their clients are located on 100 or even more terabytes of unstructured data, there's no real surprise that organizations are searching for proven methods to accelerate using unstructured information to release the entire potential of intelligent RPA.

To shut the procedure gap, the primary focus remains on analytics, where up to 50 % of organizations uses a mix of AI and automation to produce a new digital workforce.

Just consider the next scenarios that could impact using unstructured data while building an RPA process:

• When you really need to extract qualified unstructured information with respect to the context from documents which are needed
• When you really need to classify documents against specific customer taxonomies and behave accordingly
• When comprehending the content of documents is pertinent
• When you really need to use reasoning before removing information
• When you really need also to uncover relations from the data you extract for use along the way

In any above scenarios, the collaboration between AI and RPA extends and increases the achieve of intelligent automation by speeding up using unstructured information. AI makes all relevant data immediately helpful and actionable in RPA. It analyzes, categorizes and extracts relevant information held in unstructured data (for example text fields of numerous business documents, purchase orders, invoices, emails, survey reports, forms, etc.) to arrange it into clean files for RPA.

AI and RPA: a match produced in paradise

AI is the best match for RPA to evaluate, classify and extract unstructured data to really make it functional to enhance the creation of complex, much more mission-critical intelligent RPA workflows. Simultaneously, RPA is the perfect complement to allow the adoption of cognitive abilities at scale.

Consequently, companies can usually benefit from both technologies while on an all-in-one platform to automate finish-to-finish processes and simply exploit the need for intelligence functionalities.

The combination of Expert System AI abilities into Blue Prism RPA platform delivers improved labor productivity and efficiency while accomplishing greater amounts of precision in unstructured data access, extending business automation to new proper areas by automating tasks that when were reserved just for humans.

Blue Prism Technology Partners Continue to Augment Intelligent Automation by Adding AI-Powered Chatbot and Data Analysis Capabilities

Continuing to push the envelope for innovation around intelligent automation capabilities, Blue Prism (AIM: PRSM) today announced that CognitiveScale, Kore.ai and Shibumi have joined the company’s Technology Alliance Program (TAP) as affiliates. These new partners will help drive digital transformations for their clients by extending Blue Prism’s connected-RPA capabilities to include AI-powered chatbots along with workflow and data synchronization solutions being delivered in a Software-as-a-Service (SaaS) model.

“Each month Blue Prism adds a few key technology partners that show us the art of the possible with our digital workforce,” says Linda Dotts, SVP Global Partner Strategy and Programs for Blue Prism. “Our connected-RPA platform provides a bedrock foundation for enterprise customers looking to drive innovation through new intelligent automation capabilities. This latest group of technology partner affiliates highlights the depth and breadth of our rapidly evolving ecosystem.”

These partners strengthen an already comprehensive array of technology and independent software vendors (ISVs), that provide new and breakthrough intelligent automation capabilities by leveraging Blue Prism’s connected-RPA platform. Currently Blue Prism’s Technology Alliance Program consists of 12 premier and 25 affiliates partners with more being added each month.

These partners are also expanding market awareness on the benefits of RPA by delivering their own complementary products to Blue Prism’s ecosystem by sharing them on the Blue Prism Digital Exchange (DX). Highlights from this new round of affiliate Technology Alliance Partners includes:

CognitiveScale: CognitiveScale is an enterprise AI software pioneer that pairs humans and machines to radically simplify the development, deployment and management of their AI systems. This collaboration combines the power of AI and RPA to unlock the value of Intelligent Process Automation (IPA). CognitiveScale’s “Process Insights Agent” will be available on Blue Prism’s Digital Exchange (DX) to identify, manage, and predict process exceptions to drive greater efficiency and effectiveness. This will give enterprises the ability to generate insights and learn from existing documents and processes within a Blue Prism workflow. CognitiveScale will also add its “Customer 360 Agent”, the company’s next generation customer system-of-record system, to Blue Prism’s DX.

“This is an important step in bringing Intelligent Process Automation to life,” says Akshay Sabhikhi, CEO of CognitiveScale. “Combining CognitiveScale's open, scalable and trusted AI systems with Blue Prism's connected-RPA capabilities will truly transform customer experiences and increase efficiency of business processes while reducing costs.”

Kore.ai: Kore.ai provides best-in-class AI-powered chatbots utilizing Natural Language Processing (NLP) models to understand intents and drive dialog flows using natural language conversations. The in-built service orchestration framework allows secured integration with backend enterprises systems to exchange information. With this integration, Kore.ai dialog flows can now connect to Blue Prism's connected-RPA platform, enabling enterprises to build-out context-aware business flows, driven by natural language conversations with customers, and accessible via 30+ voice and chat-based interaction channels.

"We are taking Blue Prism’s intelligent automation capabilities and extending them to the end user, whether that be a consumer, a contact center agent or an employee," says Kore.ai's Founder and CEO Raj Koneru. "By adding AI and NLP capabilities into the mix, conversational AI bots with RPA further elevates the user experience and provides higher value automation for external and internal processes with new operational agility, to improve customer engagement and deliver new services. We look forward to collaborating with Blue Prism to drive even more innovation and disruption.”

Shibumi: Founded in 2012, the world’s leading advisory firms and organizations rely on Shibumi to achieve their most strategic business objectives. Shibumi SaaS solutions enable programs to define targets, capture ideas and track delivery, all with a unique focus on benefits realization. By integrating with the Blue Prism platform, the entire end-to-end impact/value of the automation program is now visible to the organization’s stakeholders.

“We’re excited to be a part of the Blue Prism community,” says Bob Nahmias, CEO, Shibumi. “The powerful combination of Blue Prism and Shibumi provides our mutual customers the ability to drive scale and maximize the value from their automation programs.”

“For our clients to meet their business goals, they need access to what’s next,” says Marc Mancher, Principal, Deloitte Consulting LLP, and global public services robotics and cognitive leader. “By growing their Alliance program with leading-edge tech companies, Blue Prism is enabling access to the next evolution in cognitive and AI.”

How Cognitive Technology Brings Intelligence To Robotic Process Automation

Robotic Process Automation (RPA) is helping companies reduce costs and improve on quality and productivity by automating some of their most time consuming, rule-based and replicable business processes. RPA is especially effective in the banking and insurance sector where it brings speed and efficiency to customer service and compliance. Based on artificial intelligence algorithms, Expert System’s Cogito cognitive technology enables an automatic, human-like understanding of the content of text documents.

Applied to RPA, Cogito adds greater business value and ROI for both repetitive and complex information-intensive processes.

Using Cogito, companies can expect up to 53% savings on activities such as FTEs and warranty management, and cost reductions of 30 to 60% for email management and quote processing, etc.

The integration of Cogito features (Natural Language Processing (NLP), semantic analysis and machine learning) with Blue Prism’s RPA lets enterprises automate repetitive business processes based on large volumes of unstructured data—text email, customer interactions, call notes etc., reducing errors, improving efficiency and increasing scalability of operations.

Other benefits are:

• Cost & time reduction: 24×7 availability with no downtime equals significant savings for costs and time in performing labor-intensive processes.
• Increased efficiencies: A human-like interpretation of content allows for fast and accurate processing, reduced manual errors, improved quality
• and accuracy.
• Improved customer satisfaction: Faster response to inquiries and other customer interactions.

Features:

• Data extraction: Automatically access, identify and extract the relevant information in documents, forms, applications, invoices, emails, etc.
• Integration: Cogito augments automation in each step of the process and is easily integrated with your existing architecture and RPA systems.
• Scalability: Implementation is fast and flexible, and Cogito scales easily according to your requirements.

How Cogito improves the claims management process

Thanks to its cognitive capabilities based on artificial intelligence algorithms that mimic the human ability to understand information in context, Cogito automates and improves claims processing over traditional claims technologies by capturing and extracting relevant data. Cogito:

• Identifies each document type (invoices, forms, medical reports, accident descriptions, etc.)
• Extracts the information regarding loss, damage or medical prognosis, etc. from the reports
• Automatically analyzes the specific problem described in a report and understands if it is covered by the insurance policy

Uploads the relevant data into the claims database to support agents in validating the claim

All the information are sent to the RPA robot and it “uses” these data in the process.